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Mission, Vision and Core Values

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Endicott Mission

To develop and utilize technologies and employ and train agents that align with client requirements and deliver industry leading Answering Services and Contact Center Services. We pledge to take complete ownership of each client requirement and work effectively and efficiently to completion and to deliver client delight. Through the use of appropriate technologies and by continuously expanding the knowledge base of our teams, Endicott will keep our clients on the leading edge of multi-channel customer support services.

Vision

To apply our experience and adherence to industry best practices to deliver outsourced communication support services to clients that include small local companies, Fortune 1000 companies, and corporations having a global presence.

Core Values

It’s Endicott’s culture and values that distinguishes us from any other providers of Answering Services and Contact Center Services. Our most important asset is our people who are individually empowered to deliver excellence for our clients. Our workplace environments are positive and very energetic! This positive attitude is perceived by our clients and the people we support on behalf of our clients.

Additionally, our company prides itself on its accuracy and the total quality of the customer support services we deliver for clients. Our agents are selected and trained to deliver just the right level of empathy when communicating. None of this has value without having two levels of availability – account management responsiveness and the availability of our technologies to be there when needed by your customers. Endicott assures both availabilities are in focus for our clients.