When an established customer or a potential new customer calls you, it’s probably not a minor issue. Do your calls arrive when it’s 100 degrees outside and the air conditioning system in an office complex is blowing hot air? Is a house flooding because a pipe fitting cracked or electrical power has failed? Are you a facility that supplies medical services and your generator won’t start? Have the escalators in a three-story mall stopped functioning?
In these situations, do you think callers will be happy when their urgent phone calls land in your voice mail box? If this is your method for supporting new and existing customers, you’ve just given them every incentive to contact one of your competitors. You may have just lost a customer.
Endicott has a solution for you! We understand the time demands of your maintenance professionals and have created answering service solutions tailored to these demands.
Our live agents will answer your calls, text messages, emails, and your website help request forms 24/7/365. New and existing customers will always have a person to speak with. We collect the caller’s contact information, gather information about their issue and follow your guidelines; agents will assist your callers in reaching a desired resolution. Our agents sound natural; your callers will not know they are speaking with your answering service.
Endicott agents are trained professionals who will be a real asset to your business. They will support and enhance the image of your business and help you to increase customer loyalty.
If you are a commercial or residential maintenance professional working in any of these specialties, you owe it to your customers and yourself to contact Endicott:
- Heating and cooling
- Elevator and escalator
- Janitorial services
- Environmental services
- Commercial plant care
- Restoration services
- Pest control
- On call security
- Commercial build-out services
- Repair services
Call us at (800) 947-3227 for a no obligation discussion regarding your communication needs. You might be surprised by the benefits an affordable answering service will provide for your company.