Every business—whether it’s a Fortune 500 global enterprise or a newly launched startup—should be concerned about the kind of service their customers receive. When customers call, it’s critical to have an office answering service with live representatives who demonstrate the highest levels of professionalism and eagerness to engage with the caller. You’ve heard the expression, “You don’t get a second chance to make a first impression.” No business can afford to have that first impression to be one of impatience, rudeness, or indifference.
There is a way to assure your calls are consistently answered with enthusiasm and professionalism. Our communication services company will provide you with the confidence of knowing you have well-trained receptionists to support your individual needs 24/7/365.
Our front office answering services provide reliable and personable virtual receptionists available at all times for a fraction of the cost of a full-time receptionist. Your customers will have a positive impression of your business, and potential customers will have a positive first impression of you.
We tailor our business phone answering services to your specific needs. We will partner with you to create a strategy and FAQs for your business that our team will carefully follow in order to ensure that each contact receives friendly, accurate assistance. With access to your appointment calendar, literature, and other tools, we can support your calls, even when you’re sound asleep.
You can expect your virtual receptionist to:
- Be available 24/7/365
- Provide a professional image for you and your company
- Answer calls promptly – with your specific branding
- Take detailed messages- collecting all pertinent call data
- Route calls to you or others based on your criteria
- Deliver messages to you and others by email, voice mail, fax, or text message
- Prioritize your calls based on your guidelines
- Make outbound calls based on your requirements
- Send follow-up emails as required
- Send literature to prospective customers when requested
Contact us at (800) 947-3227 today for a no obligation discussion regarding how personalized answering services can support you, your business, and customer relationships.