The Endicott companies support a variety of nonprofit organizations that include Churches, Synagogues, Rehabilitation Homes, and wide spread of Social Services organizations. Most nonprofits are volunteer staff based and run on a very lean budget. Often, the only person between your organization and donors is a volunteer who is juggling multiple projects. Wouldn’t it put you at ease knowing your calls are being handled by professionals while maintaining an affordable budget?
You can have professional answering services and still run a lean organization! We will partner with you to develop call scripting based on your specific guidelines to ensure our agents provide the same level of service you would internally.
When running direct response telethons, pledge drives or donor campaigns, our PCI compliant agents will handle the volume and process donations for you 24/7/365. All transactions are securely stored electronically for your review at any time.
With the multi-communication channels available today, our agents can support your email, chat, web form, and social media. From an outbound perspective, we can support your donor lists and ongoing outreach programs.
What can you expect from an Endicott live support agent? Here are a few of the answers:
- Consistent and professional communication channel responses
- General questions answered regarding the mission of your organization, event schedules, pricing, and sponsorships
- Event list management
- Donation and event payment processing
- Alert you to gifts-in-kind donation requests – furniture, computers, food, vehicles and the like
- Manage literature requests and fulfillment
Contact us today at (800) 947-3227 and share your requirements, so we can help you, help others, by delivering the support and services your organization needs. We’ll be happy to share our approach. It’s probably much less expensive than you think!