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Public and Private Utilities

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Utility companies hold a special place of trust with their customers. Households, healthcare facilities, financial services organizations, transportation services, manufacturers, public safety officials, and every other sector relies on the services of public and private utility companies. And when those inevitable emergencies occur, we look to our utility companies for rapid response, specialized support, and safety advice.

Endicott companies are there to support utility companies with communication services that support their customers during normal business hours, and during emergencies that seem to inevitably happen during the middle of the night, weekends, or holidays. Whether your core business is – water, gas, electric, solar, wind, biomass, or sewer services, etc., Endicott can answer customer questions about service issues in their area, dispatch for emergencies, gather information regarding warranty repairs (hot water heaters, solar panels, etc.), and prioritize the dispatching of calls based on your criteria. Our team works with you to define scripting and answers to frequently asked questions that can be used by our agents to assist your callers. If the calls are deemed urgent, our agents follow your escalation process.

Endicott agents handle a wide range of utility calls, such as:

Emergencies:

  • Gas leaks
  • Water main breaks
  • Toxic environmental risks
  • Down power lines
  • Sink holes

Non-emergencies:

  • Hours of operation
  • Payments
  • Locations
  • Jobs
  • Special services – building, demolition, or service expansion
  • Holiday service issues
  • “Green” or environmental issues

In addition to managing the emergency and non-emergency calls for utilities, we can also assist as an overflow service to help your internal center minimize long hold times.

Endicott can provide you with a comprehensive set of communication services that will help to improve your customer satisfaction ratings. You only pay for what you use! Contact us today at (800) 947-3227 to discuss how we can tailor our services to fit your company.