Acquiring new customers is vital to any organization but it’s equally important to keep and nurture existing customer relationships. While Endicott can help clients build new business using Outbound selling strategies, we‘re also focused on helping clients with customer retention. At Endicott we know how difficult it can be to retain clients when there are so many options available to them. Customers are demanding when it comes to their purchases and support services. A customer who has not been given the appropriate attention can lead to some unwanted attention on the social web that can be viewed by thousands, if not millions.
Endicott can help you establish support and communication strategies with your customers that help to enhance your relationships, improve their experience with your brand, and lead to greater customer retention. We understand how important it is to maintain high standards for customer services and related customer care strategies across all of your customer support channels – phone, email, web forms, text messages, and live chat.
Just as a poor customer support performance can get you unwanted social web attention, a positive experience can lead to customer reviews that support long-term customer relationships and attract new customers to your brand.
What can Endicott do for you to improve customer care and retention?
Here is a brief sample of what we can do for you:
- Develop a high touch strategy to support your best customers – inbound, outbound, and email
- Measure customer satisfaction through quality assurance
- Maintain customer interaction data to mine for satisfaction/dissatisfaction insights
- Provide rapid and thorough complaint resolution – often in a single call
- Provide toll-free customer support
- Deliver customer satisfaction surveys allowing you to gain valuable insights
- Support for your customer rewards programs and loyalty clubs
- Support your consumer affairs
How does Endicott accomplish this for you?
- We will create a high-touch approach for all of your customer support channels – phone, email, and web.
- We measure and grade every interaction with your customers in order to assure we are meeting and exceeding your customer support expectations
- We supply our agents with a robust technical environment allowing them to have the information they need at their fingertips – adding to the professionalism they bring to each customer interaction and enhancing your customers’ satisfaction
Endicott focuses on high-touch strategies designed to optimize your relationships with your customers. Customers who are satisfied with a brand will likely remain loyal over time. Call us today at (800) 947-3227 to discuss a tailored customer retention strategy for your company. We offer deep expertise and a broad range of services to support you customer support channels.