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Email Management Monitoring & Support

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Customers who send you email messages or complete forms on your website expect a timely response. With today’s communication tools, customers now choose email and chat as their primary communication channel. When email messages are not responded to in a timely manner, or at all, you risk tarnishing your business reputation and customer loyalty. Appearing unresponsive to customer support issues often results in perceptions going viral and receiving negative online press. Doesn’t it make sense to leverage the skills of an expert in email and web forms management to support your business?

Endicott has the experience, people, and technologies to strengthen your business communications by delivering comprehensive email and web forms management that improves responsiveness to your customers.

In partnership with your Endicott implementation team, we will jointly create a library of responses and establish processes to prioritize responses and notifications, and ensure our agents can effectively reply to customer inquiries. We can assist you with:

  • Customer Service Assistance:
    • Order placement and/or status
    • Shipping and handling
    • Product and/or Service concerns
  • Frequently Asked Questions (FAQs)

Endicott email management will provide you with:

  • 24/7/365 access to professional services tailored to your specific needs
  • The potential to improve customer loyalty and retention
  • Trend reports on customer

Endicott is an industry leading resource for email management. We free up your staff so they can concentrate on your core business processes. Contact us today at (800) 947-3227 for more information on how our services will benefit your organization.