Customer Care and Retention

Need more information or ready to get started?

Home / Customer Care and Retention

Acquiring new customers is vital to any organization but it’s equally important to keep and nurture existing customer relationships. At Endicott Call Centers we know how difficult it can be to retain clients when there are so many options available to them. Customers are demanding when it comes to their purchases and support services.

Endicott can help you establish support and communication strategies with your customers that help to enhance your relationships, improve their experience with your brand, and lead to greater customer retention. We understand how important it is to maintain high standards for customer services and related customer care strategies across all of your customer support channels – phone, email, web forms, text messages, and live chat.

Just as a poor customer support performance can get you unwanted social web attention, a positive experience can lead to customer reviews that support long-term customer relationships and attract new customers to your brand.

Customer Care Retention

What can Endicott do for you to improve customer care and retention?

Here is a brief sample of what we can do for you:

  • Develop a high touch strategy to support your customers – inbound, outbound, email, and chat
  • Measure customer satisfaction through quality assurance
  • Maintain customer interaction data to mine for satisfaction/dissatisfaction insights
  • Provide rapid and thorough complaint resolution – often in a single call
  • Provide toll-free customer support
  • Deliver customer satisfaction surveys allowing you to gain valuable insights
  • Support for your customer rewards programs and loyalty clubs
  • Support your consumer affairs

How does Endicott accomplish this for you?

  • We will create a high-touch approach for all of your customer support channels – phone, email, and web.
  • We measure and grade every interaction with your customers in order to assure we are meeting and exceeding your customer support expectations
  • We supply our agents with a robust technical environment allowing them to have the information they need at their fingertips – adding to the professionalism they bring to each customer interaction and enhancing your customers’ satisfaction

Endicott focuses on high-touch strategies designed to optimize your relationships with your customers. Call us today at (800) 947-3227 to discuss a tailored customer retention strategy for your company. We offer deep expertise and a broad range of services to support you customer support channels.

24/7 Live Answering Services:

Learn More About Endicott

Welcome to Chatup