IVR (interactive voice response)

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Endicott Call Centers can help you reduce the cost of your calls by using Interactive Voice Response (IVR). These customized scripts are designed to minimize cost by reducing the need for live agents.

These systems can record information such as name, account numbers and account queries. Example uses of IVR would be customer surveys, technical support, corporate information, lead generation campaigns, applicant pre-qualification, disaster backups, and information including confidential information.

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