Being bilingual is more important than ever before! In the US, especially in certain regions, it’s essential to have a Spanish-speaking customer service representative. It’s important to serve all of your customers with the same level of quality care.
The easiest and most inexpensive way to break the language barrier is by hiring bilingual answering services from Endicott. With this service, you can have your calls forwarded to our highly-trained professionals who are fluent in both English and Spanish. These call representatives will be able to assist your customers in placing orders, scheduling appointments, and more!
If you’re not sure if a bilingual answering service is right for you, consider these 5 benefits of a bilingual answering service.
1. You can appeal to a wider range of customers and be inclusive.
You don’t ever want to turn a customer away because of a language barrier. But without the benefits of a bilingual answering service, you might be unable to help Spanish speakers. That means there’s an entire community of people who won’t ever be able to experience your services or make purchases at your business.
A bilingual answering services enables you to reach more people, sell more of your products or services, and foster a business culture of inclusivity.
2. Your customers will spend less time on the phone.
With bilingual call representatives, all calls are fast and efficient. Your customers won’t feel like their time is being wasted while a call representative struggles to understand them. Instead, they can expect a seamless conversation. Your customers can complete their calls more quickly and you’ll be able to process more calls, which means more business.
Overall, customer who has an exchange with a one of our bilingual call representatives will have a much more pleasant experience. They won’t feel overlooked or get frustrated with a call representative who can’t help them. The call will be so much more efficient!
3. More people will feel comfortable calling.
Spanish speakers won’t have to feel awkward about calling your business. They won’t have to question whether or not they’ll even be able to communicate with the person on the other line. That means they won’t hesitate to pick up the phone. Your Spanish-speaking customers will have a very good reason to continue using your business. You’ll experience greater satisfaction and loyalty from the Spanish-speaking community.
4. You can create true relationships with your customers.
Strong relationships with business owners and customers are the basis of many service-related and retail businesses. But if there’s a language barrier between the customer and employees, it’s hard to cultivate any kind of a relationship. A bilingual answering service enables customers to build a relationship with your customers. While your customer is on the phone, the call representative and the customer can get to know each other.
Depending on what kind of business you have, calling and using your services may be a necessity for some customers. And if the customer fears dealing with a language barrier, they’ll experience even greater stress. But if they hear someone who understands them on the other side of the call, an unpleasant experience can suddenly become something enjoyable. Wouldn’t it be great to be the highlight of your customer’s day? Having a bilingual answering service is one way you can do just that!
5. It gives your business an edge over the competitors.
Not every business will have a bilingual answering service at their disposal. In many cases, this is an area where you can get a leg up over your competitors. If a Spanish-speaking person is deciding between you and your competition, your bilingual call representatives will help make that an easy decision for them. They’ll use your services instead of your competition.
As time goes on, more and more businesses are seeking out bilingual employees. But many businesses still can’t afford employees who are fluent in both English and Spanish. By using a bilingual answering service, people will take notice of your business being ahead of the curve.
Bilingual Call Representatives from Endicott
As you can see, there are so many benefits to hiring a bilingual answering service! Endicott’s bilingual answering service could be an invaluable part of your business. Contact us today to get started!