About Us

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Endicott Call Centers is a live answering service that is completely United States-based. At each of our five locations, you’ll find highly-trained, friendly operators who are utilizing state-of-the-art technology to make your business run more smoothly. Our call reps are spread out across Florida, New York, New Jersey, and Maryland.

Using our U.S. call center will cut the cost of running your business. Endicott always customizes our procedures based on your business’s guidelines and specific needs. We save you time and money, so you can invest in other areas of your organization.

Adding Value to Business in Every Industry

Endicott Call Centers has experience working with businesses in a wide range of industries. Some of our past and current clients include:

  • HVAC and plumbing maintenance companies
  • Healthcare providers
  • Veterinarians
  • Property management companies
  • Ecommerce businesses
  • IT businesses
  • Restaurants
  • Law firms
  • Financial businesses
  • Direct sales companies

 

No matter what industry you’re in, when you partner with us, each of your callers will get the same great customer service!

Our Service Center Locations

Testimonials

Two-Time ATSI Award of Excellence Recipient

In 2018, the Association of TeleServices International (ATSI) honored Endicott with the Award of Excellence. It was our second year in a row to receive this award! ATSI is the industry’s trade association for providers of telecommunications and call center services.

 

Every year, ATSI contracts independent judges to evaluate message services over a six-month period. ATSI considers telephone answering and message delivery services throughout North America and the United Kingdom. The judges score the services based on things like:

  • Response time
  • Courteousness of the representative
  • Accuracy of the calls
  • Knowledge of individual accounts
  • Overall impression of the call

 

“The ATSI Award of Excellence is one of the many ways businesses in our industry can measure their customer service levels as it relates to agent performance. Agents are evaluated on how they interact with callers based on established call handling criteria. The program gives participating companies bragging rights—and with good reason! It is an honor to know of companies who earn this distinction year over year.” -ATSI President Josue Leon

What is ATSI?

The Association of TeleServices International was founded in 1942. Today, ATSI encompasses companies all across North America and the United Kingdom. It offers specialized and enhanced operator-based services, including:

  • Call centers
  • Contact centers
  • In-bound telemarketing (order entry)
  • Paging
  • Voice messaging
  • Emergency dispatching
  • Faxing
  • Internet services
  • And more!

 

ATSI has been giving out its Award of Excellence for over 20 years. The award has always been meant to set the standard in this great industry. When your business partners with an ATSI award recipient, you can be confident that you are receiving the highest quality of service in the industry! Our reputation is strong. We continue to learn and grow in this business and hope to add many more thriving companies to our portfolio.

More Than Just an Answering Service

Endicott does more than just answer phones. We schedule appointments, help maintain your calendar, answer basic questions, take and fill orders, and more. We do so much yet are an extremely cost-effective solution. There are so many reasons to love working with Endicott Call Centers.

Reasons to Choose Endicott

Prompt Responses

Your customers won’t have to wait long for us to pick up the phone. We respond to calls promptly. We also try to help your customers with whatever their problem is as quickly as we can.

Reliable Service

If you choose our around-the-clock answering service option, we will truly be available to your customers all day long. This includes late-night hours, weekends, and even holidays. This helps keep your cash flow consistent and boosts your customer retention.

Friendly Operators

One of the most important aspects of choosing a call center is the behavior of the representatives. Endicott call agents prioritize having a positive, upbeat attitude for every customer. Customers like giving their business to organizations that have good, friendly customer service. Your customers will always get that with Endicott!

Bilingual Call Representatives

Although Endicott is a U.S. call center, our call agents are bilingual. We provide high-quality service to your customers whether they speak Spanish or English. This is an amazing aspect of our business because it helps you scale.

Hiring Endicott Call Centers is also so much cheaper than hiring a full-time translator. Although we will not be able to help with all client interactions (such as in-person ones), having your phone interactions taken care of is still a huge help. If you’ve only reached English-speaking customers in the past, Endicott can help you expand and reach a much wider demographic. We love to see the success of our clients!

Technology Proficiency

Using the latest, best technology is one of the ways we make sure we are adding value to your business. For example, Endicott utilizes the Startel Appointment Scheduler (SAS). This software is the most effective way for a call center to set all your appointments. Customers also have the option to book their appointments online.

As more customers call and book appointments through Endicott, you’ll be able to see your schedule change in real-time. The SAS automatically refreshes your calendar every 30 seconds! You and your team are always in the loop.

Partner with Endicott Today

Just because you choose to use an answering service does not mean that your customers will experience a lower quality of service. By adhering to your customized script and other guidelines, Endicott’s call reps become an extension of your business. After you use Endicott, you’ll have a hard time ever going back. It’s so easy and your customers will love it!

If you’re interested in working with one of the best in the business, give us a call! Endicott Call Centers would love to be an asset to your business!