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Fact: SMS is Not HIPAA Compliant
hippa compliant call center

Fact: SMS is Not HIPAA Compliant

In 2015, the Tepper School of Business at the Carnegie Mellon University found a 27 percent reduction in patient safety incidents when hospitals put a

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What Is CSAT and How Can You Improve It?
customer care

What Is CSAT and How Can You Improve It?

Customer service providers have their work cut out for themselves. Tasked with satisfying the client base while simultaneously building brand image, customer satisfaction practitioners are

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What is a Virtual Receptionist
answering service

What Is a Virtual Receptionist?

Realize Key Benefits and Capitalize on Business Opportunities with a Virtual Receptionist   What is a virtual receptionist, and why do you need one? If

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