When it comes to running a business, there’s only so much you can do in 24 hours. If you are a business owner who is simply starting out, these 24 hours mean so much. Time is money; thus, wasting time is wasting money. Luckily for you, you have the option of using an answering service. With this, you can generate a higher amount of revenue without neglecting the customers who are coming in.
One true sign of a successful business is a successful marketing strategy that gets to attract new customers each day. The only problem now is dealing with all of these incoming calls. It may be tempting to increase manpower and spend money on your own helpdesk team. Rethink this decision. Go for something more cost-effective – use a small business answering service that will take care of your phone calls.
Benefits of Using Telephone Answering Services
1. You Get to Save Money
Compared to a small business answering service, hiring an in-house team responsible for answering calls is too costly. If you think about it, you have to pay salaries, bonuses, benefits, taxes, and other expenses including workers’ compensation coverage. On another note, you’ll have to spend money on your team’s telephone backup system. All of these may be a bad business decision, especially since there are ways to avoid it.
With telephone answering services, you’ll be able to cut back on unnecessary expenses. Moreover, cutting back on expenses does not necessarily mean that you are lowering your quality of service. You are simply allocating your marketing expense to a much more favorable option.
2. You’ll Get More Than What You Paid For
Stemming from the previous point, virtual telephone answering professionals can do so much more than simply answer your phone calls. They can do other relevant tasks including taking payments, faxing, and redirecting phone calls to the proper people. So if you think about it, you are spending so little on a service that can do so much for your company.
Every small business owner would know that booking, canceling, and rescheduling appointments are crucial in every business. Lucky for you, telephone answering services can help you reduce your worry and stress by lifting this task off of your shoulders.
3. 24/7 Telephone Answering Service
Another benefit to using telephone answering services is that you have a team that will answer your phone calls 24/7. Every business owner knows that being on top of the game means waking up and grinding for 24 hours straight. However, the harsh reality is that an in-house helpdesk team cannot work for 24 hours. As a result, you are left behind as other bigger companies use phone answering systems.
Through telephone answering services, you can ensure that you have a team who is readily available to take calls all day, every day. Even when office hours are over, your company can still take care of your customers through a 24/7 phone answering system.
4. You Can Focus on More Pressing Matters
Do keep in mind that answering phone calls is just a minor task in running your own business. It is only one aspect of increasing revenue and gaining more customers. Nevertheless, it is only right that you devote a certain amount of time to it without ever compromising its quality.
Now, with a 24/7 phone answering system, you can devote more time to focusing on the products and services that your company offers. You can generate more revenue and grow your business without being consumed with customer phone call queries.
5. Personalized Customer Services
It is obvious that answering your company’s customer phone call queries can be stressful and extremely time-consuming. Even if you hire an in-house receptionist, providing your customers with personalized services can still become a struggle. If you are worried that virtual phone answering professionals lack the knowledge and experience to create these services for your customers, think again. In fact, they are highly trained to deal with various queries. They have had a rich background on truly figuring out what each of your clients needs.
With that in mind, it is important that you take into consideration how companies who provide a phone answering service devote the time to study your business so that their employees can address each client concern with the utmost professionalism and great customization.
What You Need to Know About the ATSI Award of Excellence
Now that you have finally learned the importance of investing in virtual phone answering professionals, it’s time to learn how to choose the correct company for you. With that in mind, it is only right to introduce you to the ATSI, also known as the Association of TeleServices International, Award of Excellence.
The ATSI or Association of TeleServices International dates all the way back to 1942. This organization has had acquired a rich history in the field of telecommunications services. If there is one thing you should know about the ATSI is that the key to its continuing existence lies in its members. The ATSI represents over 200 TeleService agencies around the globe. About 35,000 customers in the United States of America alone heavily rely on these agencies for their phone answering needs. It will surprise you to know that the members of the ATSI generate revenue of up to $1 billion.
The key to this kind of success lies in its organizational mission. With this knowledge, a small business owner like you can have a better grasp as to what you should be looking for in a phone answering company. Furthermore, with their long list of ATSI Awardees of Excellent Service, you’ll be able to choose the right company for your phone answering queries.
In fact, whether you’re a small business or playing in the big leagues, an ATSI Awardee is your best bet to gain a competitive advantage. You can rest assured that with any ATSI Awardees, like Endicott Call Centers, your customers receive personalized phone service.
Take Endicott Call Centers, this call center service continuously delivers a high-tech and high-quality outsourced client services. You can ensure that both of their inbound and outbound calls are of top-notch quality. They have represented big companies over the past years. They are also been regarded as someone who truly knows how to deliver a service that is partnered with the highest levels of enthusiasm as well as professionalism.
The ATSI Award of Excellence brings about fair competition among those in the TeleService industry. Earlier on, we have talked about the need to seek professional help from a call center agency. Now that you are convinced of the endless benefits of investing in virtual phone answering professionals, you can now choose properly among the long list of phone answering agencies.
In the end, you have to think about how all of this would affect your customers, and in return, how it would affect your business. The badge of the ATSI Award of Excellence gives call center agencies another layer of quality in the kind of service that they provide. As a business owner, it is your responsibility to choose organizations that continuously deliver this kind of service.