Category: customer care

Check out the latest news and info from Endicott Communications

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answering service

What Does Customer-Centric Approach Mean?

At Endicott Call Centers, we utilize a customer-centric approach towards our clients to ensure a high-quality and stress-free partnership. However, what does ‘customer-centric’ mean for

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We are more than virtual assistance
Call center

We are more than a Virtual Assistant

Virtual assistants have become more commonplace over the last several years due to technological advances. Improvements such as high-speed Internet and document sharing have made

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Why HIPAA-Compliant messaging is key
Call center

Why HIPAA-compliant messaging is key!

Like all healthcare entities, call centers are also governed by HIPAA-compliant rules. Since agents access each caller’s personal information, these rules apply every time a

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