Why “People First” and Promoting Within Matters
People are a company’s most expensive and critical investment. And, putting people first can help inspire and attract even better talent as well as create
People are a company’s most expensive and critical investment. And, putting people first can help inspire and attract even better talent as well as create
Because of technological advances, contact centers can use artificial intelligence to determine customer behavior. AI in contact centers can let an agent know when a
Whether you are a one-person shop or run a bustling business with dozens of employees, partnering with a telephone answering service (TAS) is a brilliant
Outsourcing Can Do More Than Save Money and Increase Quality Many companies look to outsourcing to save money. This is true, and it’s a
Whether you are a one-person shop or run a bustling business with dozens of employees, partnering with a telephone answering service (TAS) is a brilliant
HIPAA, the Health Insurance Portability and Accountability Act, has been around for over twenty years. Healthcare providers from individual practices to large health networks know
Customer Care Comes First The concept of the call center has revolutionized the way businesses provide customer care. In the past, customer service had to
Customer service is a vital part of any business, but the question is, should it be kept in-house? There are a lot of benefits to
Discover the Advantages of Around-the-Clock Telephone Answering Service Outsourcing
The most common language spoken in the United States is English. The second language is Spanish. One in eight households speaks Spanish as their primary
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