Dental Practices and Scheduling Services
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Your Patients Need to Know You’re Always There
A dental scheduling service may be more important than you think. When patients call your dental clinic, they’re expecting someone to answer right away. If they get put on hold for several minutes, they’ll be frustrated. If they go to voicemail, that’s even worse. Slow call response times could hurt your dental practice’s reputation and cause missed appointments or no-shows. At worst, it can cause you to lose revenue and lose patients to competitors.
On the other hand, if a friendly representative answers the phone immediately and takes care of your patient’s needs, you’ll have happier patients. They’ll be able to schedule their appointments quickly and easily. You can even increase revenue and lower costs when you have an excellent communication system in place!
Missed Appointments Can Cost You Big
Did you know that missed healthcare appointments cost healthcare providers about $150 billion a year? That’s a massive number, and you don’t want your dental practice to be a part of that statistic. We’ve worked with dentists and other healthcare providers for years. We know that in the end, it’s up to the patient to make it to their appointment in time or to call ahead if they’re unable to make it. But you can reduce the number of missed appointments with Endicott’s reminder services.
We can remind your patients by phone call or text message if they have an appointment coming up. You simply have to sync your schedule with ours, and we’ll take care of the communication. Reminding patients of their appointment—and asking them to let you know if their plans have changed—can save you money and help you run your dental practice much more efficiently!
Always Answer the Phone—Even After Hours
Not everyone is on the same schedule. Some people work nights, or they just forget to call during regular office hours. They might decide to call and make an appointment, only to realize that your office has just closed for the day. When they hear your voicemail machine picking up, they might think “Oh, I’ll just call tomorrow.” But maybe they won’t. Every time someone forgets to schedule an appointment, you’re missing the chance to help someone improve their dental health (and losing revenue).
If someone had immediately picked up the phone, that patient would have been able to quickly and easily schedule an appointment. That’s why after-hours answering is so important. It’s convenient for your patients who have different schedules, and it’s comforting for them to know that they can call your dental practice anytime—day or night.