Dispatch Services

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Dispatch Services

Are you tired of missing important calls after hours? Just because your business is closed doesn’t mean that your customers stop needing your services. That’s exactly why you should consider hiring a dispatch answering service like Endicott Call Centers. The agents at our U.S. call center will answer all your calls and hold down the fort while you’re away.

Dispatch Services for Your Industry—No Matter What It is!

Some of the industries that commonly utilize our dispatch services include:

  • Healthcare providers
  • Tow truck companies
  • Landscaping companies
  • Utilities providers
  • Snow removal companies
  • Building and property maintenance providers

Although these companies all provide very different services, they have a common need. They all need to be available to their customers at all hours of the day. When things go wrong for their customers, they’re usually serious and require immediate attention to keep the customer safe.

Connecting Your Business with 24/7 Call Center Solutions

Emergencies (like needing a tow truck, or having a serious allergic reaction!) never seem to occur during regular, 9 to 5 business hours. People can’t wait until morning for your business to open back up. They need help immediately.

If someone isn’t picking up the phones, you’re losing customers. This is true even if your customers aren’t experiencing an emergency. The most cost-effective way to have someone on call 24 hours a day is by forwarding all your calls to an experienced dispatch answering service. Let Endicott make sure that your customers are all being taken care of.

Have you ever found yourself worrying about a customer after hours? When you have a close relationship with your customers, it’s easy to do. Using a dispatch service allows you to take a step back while maintaining peace of mind. You’ll know your customers are getting excellent care in your absence. Hiring a call center is just one way you can show your customers how much value them.

No Wait Times

When a customer calls one of our dispatch lines, they won’t have to wait long to talk to someone. Our dispatch agents pick up the phones promptly. No matter what time it is, your customer will get to tell someone about their problem. No robots, machines, hold times.

Our expert agents will take detailed notes from his customer. They will relay the information to the right person at the right time. Whatever the issue is, we’ll help it get resolved in the most efficient way possible.

Your customers will also spend minimal time waiting for a solution. Our operators are easy to talk to and great at easing the tension in stressful situations. Your customers can have confidence that their problem will be resolved shortly.

Compassionate Demeanor for the Toughest Situations

 The big difference between dispatch services and other answering services is the delicate nature of the calls. Callers often find themselves in serious situations or even emergencies. These scenarios require a different attitude from the call center representatives. Simply being professional and prompt aren’t enough.

If your operators aren’t conveying empathy, your callers will end up unhappy and dissatisfied. At Endicott, we fully understand that. Our operators have been trained to know how to handle your customers in a crisis. We’ll help them feel at ease while assuring them that help is on the way.

Customers are satisfied after speaking with our call center representatives because it makes them feel cared for. No one wants to talk to a machine or a recording when they’re waiting on a tow truck or need someone to repair their HVAC system. Our agents are experts in communication!

By providing someone who is willing to stay on the line and offer compassion to your customers, you’ll increase your customer’s loyalty. When customers feel like they are being heard and understood, they will be even more satisfied. They will also be more likely to recommend your services to friends.

Totally Customizable Dispatch Solutions

Endicott doesn’t expect every company to want the exact same things from their call center agents. That’s why our operators are trained according to your organization’s guidelines. Each agent will take detailed notes on the callers’ circumstances. They will relay this information to the appropriate person. Even the scripts that our agents use are fully customizable.

When your customers are dealing with an emergency, we use the protocol you want us to. Maybe you want us to transfer the call to a specific number or page someone on call. Whatever your protocol is, we’ll make sure it happens!

Increased Business Efficiency

Using a dispatch service helps ensure that your business has no down-time. Your business will always be running in one way or another. After hours, Endicott Call Centers will secure more business for when you’re open. We ensure that all your customers are being served, no matter what time it is or what time zone they might be calling from.

We also always use the latest technology to meet your needs in the most efficient way possible. There’s no need to worry about how your business will be operating while we’re handling the phones. We’ll seamlessly integrate into your business’s existing protocols.

Your Dispatch Answering Service is One Call Away!

Our U.S. call center has extensive experience as a dispatch answering service. We’ve proven time and time again that we are one of the best at what we do! We also have bilingual agents to increase your appeal to customers. If you think your business would benefit from dispatch services, give Endicott Call Centers a call.

We’ll give you great peace of mind while you’re away from your business. Your customers and their pressing needs will be taken care of no matter what time it is. Trust your business to someone who cares! Contact (800) 947-3227 today.

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