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It doesn’t matter what type of business you run– your current and prospective customers expect a timely response to their email inquiries. When someone fills out a form on your website or sends you an email, you need to respond quickly. Otherwise, you risk losing your customer loyalty, tarnishing your company’s reputation, or losing a sale. However, keeping up with emails is hard. You’re not always at your computer, or maybe you and your team have other issues that are taking up your time and you can’t afford to spend time responding to emails.
When you work with Endicott, you can leverage the skills of our customer service agents in email management. We are highly responsive to customers, and we deliver comprehensive email and web forms management that will strengthen your business communications and save you time. We’ll take care of the basic inquiries and messages for you, and if there’s anything important that requires further attention, we will promptly escalate it to the proper person or department.
How Our Email Management Services Can Help You
Here are the benefits that our email management can provide to your company:
- Quick, helpful replies to all customer inquiries
- Experienced, educated agents who will reply based on a customized library of responses
- An email management process that is tailored to your business
- Prioritization of the most important messages
- 24/7/365 access to our professional services
- A potential for improved sales, customer loyalty, and retention
- Trend reports on your customers
- A time-saving, low-cost alternative to answering emails in-house
- Customized, preapproved scripts that provide answers to common questions
Our Email Management Services
We specialize in customer service assistance, including:
- Order placement
- Order status
- Shipping and handling
- Product or service questions and concerns
Endicott is an industry leading resource for email management. We free up your staff so they can concentrate on your core business processes. Contact us today at (800) 947-3227 for more information on how our services will benefit your organization.