How a Medical Practice Can Benefit from a Call Center

E-April23

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A call center can be an important partner in growing any medical practice. Your business produces on the satisfaction of your customers and your ability to effectively manage the needs of your patients. Utilizing an advance call center such as Endicott Call Centers allows you to have unbeatable levels of customer service, availability, and convenience to your patients.

Benefits To Your Patients

Your patients call your practice because they have a problem. Whether they are trying to get an appointment, ask a question, get information, or other concerns, they need something. They want someone to help them and address whatever it is they need.

Your staff, on the other hand, are busy individuals who often are tasked with answering phones as a second task or even a third task. Their time and energy need to be focused elsewhere. Answering phone calls is often identified as a major stressor by medical office staff.

By eliminating this stress, you can increase the morale and productivity of your employees and improve the overall work environment of your practice. This is, in turn, passed on to your patients who deal with more attentive and happier staff and nurses.

Endicott Call Centers can provide a solution to this problem. Utilizing the trained professionals and experiences of a call center that has a proven track record of delivering high-value services means that you can provide the best possible customer service. Patients appreciate:

  • Friendly Operators
  • Prompt Responses
  • 24/7, 365  availability
  • Bilingual Call Representatives
  • Reliable Service
  • Fast Responses

Benefits To Your Employees

Call centers also serve as a valuable asset to your employees as well. Outsourcing call frees up your employees to focus on their primary tasks. This increases productivity and reduces stress on your staff.

Because each operator follows a script, you know that each call is uniform. This ensures that your staff has the information they need from the caller to complete their tasks. One area where this could be important is when handling the call off to your nurse triage staff.

By making sure all of the information has been collected and input correctly, you ensure a seamless transition from the call center operator to your staff. This transition is important to your patients and can affect their overall satisfaction.

Endicott Call Centers utilizes the latest technology to provide the best possible solutions for your practice. One example is that Endicott utilizes the Startel Appointment Scheduler (SAS).

This software is the most effective way for a call center to schedule appointments for your practice. The SAS software also features the option to book appointments online, which is another benefit and convenience to your patients. As patients call and book appointments with Endicott operators, you will be able to see your schedule change in real-time.

Benefits To Your Medical Practice

As your practice grows, you want a partner that can grow with you. Endicott Call Centers is committed to serving your needs regardless of volume. Our trained operators are dedicated to promoting your brand and using experience proven customer service prompts to help your patients address their issues. Our operators always try to resolve any problems in one call, which helps to eliminate tension.

Endicott Call Centers works with you to create a script that is utilized by our operators when taking your calls. This allows you more control over the experience that your patients have when they call your practice. It also allows you to update and make changes to your script to fit your ever-changing needs.

Our operators are also trained in HIPAA guidelines, and Endicott ensures that all of your calls are handled according to those guidelines. This prevents costly fines for failure to comply and takes the worry away from you. Quality assurance is achieved by live monitoring of calls to safeguard your patient’s experiences with our operators.

The use of an advance call center allows you to achieve staffing levels that may otherwise be unattainable. By freeing up your staff to focus on other tasks, you increase productivity in your practice without hiring additional employees. As your call volume increases, Endicott adjusts to make sure that every call is answered in a timely manner and that no call is missed. This not only helps your practice save money but also adds to your overall patient satisfaction.

Endicott Call Centers offers a dynamic professional solution to inbound calls to your practice. Through the application of highly trained operators, cutting edge technology, HIPAA compliance, quality control, and excellent customer service, Endicott serves as an important partner to your ever-growing and expanding medical practice.

Our dedication to brand integrity and overall customer satisfaction mean that every call will be handled with the care needed to safeguard your business both with existing and new patients.

How Endicott Can Help Your Medical Practice

Endicott Call Centers is a national call center with omnichannel services. We are fully equipped to help you with your business and any special circumstances.

Request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. And, we’re happy to offer our insight into what your customers and employees seek from your company.