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Live chat features are a valuable tool for any website, no matter what you’re selling. With live chat, your customers can instantly get help with any questions they may have. It provides an excellent opportunity to engage with shoppers or customers right where they are. It’s easy, convenient, and immediate. When someone is right there to answer shoppers’ questions, they’re far less likely to move on to a competitor’s site. Live chat has been proven to increase conversions and improve customer loyalty!
Live chat can be a low-cost way for you to support your customers and resolve their issues. Customers report 85-90% success rate when using Endicott’s live chat features, which helps increase their overall satisfaction with your brand. Live chat reduces shopping cart abandonment and can even increase the average order size by up to 35%. With all these benefits, there’s no reason not to add live chat services to your website!
How Our Live Chat Services Can Help You
Endicott’s live chat services make it easier than ever for you to offer the benefits of live chat to your customers. We offer:
- Easy chat implementation to any website
- Agents available to support your online visitors 24/7, 365 days per year
- Real-time visitor shopping insights and ability to detect customers who might need extra support
- Agents who are trained to up-sell your products or services and influence the outcome of the sale
- Helpful advice and answers to customer questions
- Potential for an improvement in bottom-line performance and customer satisfaction
- Affordable live chat services that are a seamless extension of your office
- Customized, preapproved scripts to answer frequently asked questions
Give us a call at (800) 947-3227 to learn more about the benefits of partnering with an experienced live chat service like Endicott. We’ll be happy to provide our industry insights and customize our live chat services to your business’s needs!