During these uncertain times, we all have experienced the impact of the COVID-19 pandemic in every aspect of our lives. As we continue to monitor the daily changing environment, we continue to evaluate the impact it has on our business, public and personal health and the safety of our customers, employees and partnerships. My heart and prayers go out to everyone. At Endicott, we want to assure you we are carefully assessing, monitoring and adapting to any necessary changes so that everyone’s safety is first and also that your business continues to run seamlessly, optimally and as fluidly as possible.
Staying Connected and Informed:
Our IT department and our trained operators are all well-equipped to handle and continue your usual operations and volume of calls. We are backed by advanced technologies that can help you scale in critical times and emergency dispatch shall greater need be required. Our communication platforms and networks remain stable and reliable. We will continue to perform our 24/7 services and omni-channel services with the utmost attention.
For Families, Customers, and Employees:
We will take any safety precautions and measures to make sure our families’, customers’ and employees’ health is prioritized and protected. As a nation, we are all doing our best to overcome this pandemic and we will continue to serve you in the best possible way. We’ve been working to keep our employees as safe as possible, including advising those who can work from home to do so. As an essential service provider, we realize that we must also continue to be there to help keep our customers be connected. So, we have established a support structure for our employees in roles that do not have an option to work from home to ensure they can follow public health guidance or stay at home for their families if the need arises.
CEO of Endicott Call Centers