History repeats itself.
In more recent years, we’ve had the SARS Epidemic of 2002-2004, H1N1 Influenza Pandemic of 2009, and Ebola Epidemic of 2014-2016.
And today, in 2020, we have the COVID-19 pandemic!!
An outbreak of a serious disease that has grown out of control is not new nor wanted in our communities. Even with today’s current coronavirus pandemic globally and now in the United States, we have no choice, but to acclimate and make the necessary health and safety measures. As a nation, we must adapt and we must overcome.
With this new COVID-19 environment, the question becomes: “How do you cope with the severe business downturns caused by epidemics, pandemics, or whatever the case may be?” The answer is obvious. You must cut costs and stay lean to endure current and future downturns in business cycles, all the while keeping your business running!
How are you thriving and how are you keeping your business running now?
Some nation-wide mandates and state mandates are asking for local businesses, restaurants, stores and shopping malls to close during this pandemic until further notice. What is one to do if you are a small business owner? Or a medical practice in need of more medical dispatch to handle a high volume of calls?
In other words, disaster preparedness is an integral part of a risk management program, which includes a viable plan for the worst-case scenario. With the Coronavirus Pandemic at hand, we are indeed facing a worst-case scenario and therefore, now is the time to take action by adding Endicott to your disaster risk management program.
With the onset of the Coronavirus Pandemic, it is apparent that people are staying at home much more often. Employees are being laid off; others can’t work due to illness and some are in great demand of help.
As your premier answering service, Endicott Call Centers has been providing world-class virtual assistance and answering services for decades to businesses in diverse industries! We are your go-to call center during critical times, transitional times, and everyday operations.
Although the U.S. Government proposed a US$1 trillion dollar Economic Rescue Plan may provide some relief for many businesses, outsourcing your customer answering service to a virtual assistant is the first step you can take to protect your business from the Coronavirus Pandemic.
Benefits for choosing Endicott as your reliable Virtual Assistant and Business Partner include:
* The flexibility of temporarily furloughing non-essential staff to cut operational costs.
* Decades of professionalism and accumulated expertise in maintaining customer satisfaction and converting new clients
* Around the clock 24/7/365 service as opposed to just 9-5, M-F service
* Professional and trained staff customized to your business model and brand
* HIPAA-compliant text messaging
As your virtual assistant and answering service, Endicott Call Centers will offer you more free time to spend on important business matters such as growing-scaling your business and improving your core competencies.
How Endicott Can Help
Endicott Call Centers is a national call center with omnichannel services. We are fully equipped to help you with your business and any special circumstances.
Request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. And, we’re happy to offer our insight into what your customers and employees seek from your company.