Virtual Receptionist- The Perfect Addition During Pandemic Uncertainty

Virtual receptionist ready to answer calls

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As we continue to work through the current market turmoil and economic uncertainty, the need for change is evident. The ‘old way’ doesn’t work with the ever-changing environment we are forced to accept, at least for now, as the new ‘normal.’

One change that can be beneficial is to outsource to a virtual receptionist. A receptionist is the first person that most of your clients will talk to and are the lifeblood of the office. Endicott Call Centers provides premier virtual receptionist services that will make sure you always have a receptionist available and keeping your company running, 24/7.

What is a Virtual Receptionist?

A Virtual Receptionist Service handles all of your incoming calls and gets your customers what they need. Virtual Receptionists are a step-up from a standard call center operator. Their training and experience will help your business run more smoothly. Our receptionists can handle many different types of calls:

  • Scheduling appointments and bookings
  • Offering customer service
  • Taking messages
  • Transferring calls to the correct department or person
  • Answering questions and information requests
  • Helping to resolve basic issues
  • and more!

Outsourcing these tasks frees up your employees to focus on their primary responsibilities, which increases productivity. It also helps keep everyone organized and flow of information constant and consistent. Your receptionist will ensure a seamless transition between our call center and your business.

Virtual Receptionists integrate with your business and to represent your brand. Most of the time, your customers and clients will never know they are talking with a call center and not with one of your employees. Doing so is essential so that your customers feel they are being taken care of in the best way possible.

Why A Virtual Receptionist Can Help During COVID-19

A Virtual Receptionist can be a powerful ally as your business deals with the fall- out from the ongoing Pandemic. Their expertise and availability lend stability and consistency to your business, for both your staff and your customers.

When regular business hours can change weekly, your customers may not be sure if or when you’re open, the 24/7 availability of a Virtual Receptionist is a significant advantage. Allowing your customers to learn business hours, make appointments, and get information about services, can help secure them as a client. If the call goes unanswered, they are likely to move on to a competitor.

As employees learn to deal with the unique stresses of working from home or working in the office under social distancing guidelines, having a Virtual Receptionist can keep everything running smoothly. Making sure calls get to where they need to go is one part of the job. However, calendar management and managing employee availability are essential. By reducing distractions and stress from your employees, they can focus on the work at hand.

Additionally, outsourcing to a Virtual Receptionist ensures that you will always have someone in this pivotal role. Staff availability has become a significant issue for small businesses nationwide. Employees are now being forced to call in sick due to personal illness, family illness, quarantine orders, transportation issues, financial issues, and many others. These call-ins can leave you understaffed and struggling to keep everything covered. With a Virtual Receptionist, Endicott makes sure your phone lines are always covered by a trained receptionist familiar with your brand.

Working with Endicott’s Virtual Receptionist Service

Virtual Receptionist Services can be tailored to fit your business needs. Endicott offers a variety of services based on your industry and the level of assistance you need. With Endicott, you have access to:

You can control when our receptionists take calls, and you can turn their services on and off as needed. As part of the onboarding process, you will customize the scripts the receptionists use when answering your calls. These scripts allow you control over how your clients are greeted and how their requests are handled.

Endicott provides bi-lingual services for both English and Spanish speaking clients. Endicott also offers translation services for many other languages, ensuring we can help your customers without a language barrier. Endicott also provides monitoring tools so that you can listen to calls and see real-time feedback on your incoming calls. This quality control allows you to ensure the quality of your customer service.

How Endicott Can Help

Endicott Call Centers is a national call center with omni-channel services. We are fully equipped to help you with your business and any special circumstances.

Request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. And, we’re happy to offer our insight into what your patients and employees seek from your company.