Why Choose Endicott? Our Unique Differentiators.
With dozens of outsourced inbound call centers available, finding the best fit for your company can be daunting. Each call center has its strengths, and evaluating each one is time-consuming. At Endicott, we are happy to guide you through the selection process and answer any questions you may have.
Customize Solutions that Fit Seamlessly Into Your Business
We are one of the nation’s premier outsourced call center service providers. With decades of experience, we deliver high-tech, high-quality outsourced client services. Our call centers are nationwide, allowing our agents to provide high-level service with the utmost professionalism and enthusiasm.
When you partner with Endicott, we act as an extension of your business. We want to learn everything we can about your products and your clients to deliver seamless customer support while aligning with your vision. You’ve worked hard to build your brand, and our agents uphold your standards with integrity when interacting with your customers.
Wide Range of Answering Services
No one answering service will fulfill all of your needs, but they do have a common theme: They must be available to your customers at any time during the day. To maintain a high level of customer service, we offer the following services:
- Dispatch Services: Just because your business is closed doesn’t mean that your customers stop needing your support. Our U.S. based agents will answer all your calls and keep things going while you’re away. When a customer calls one of our dispatch lines, they won’t have to wait to talk to someone. Our agents pick up the phones promptly, no matter what time it is. Our expert agents will take detailed notes from his customer. Whatever the issue is, we’ll help it get resolved in the most efficient way possible. Using our dispatch services is just one way you can show your customers how much value them.
- 24/7 call center services: With this option, Endicott’s professional agents will provide 24/7 live answering services that are customized to your business needs. Because we answer calls quickly, your customers don’t stay on hold for a lengthy amount of time. You rest easy knowing that your customers are in good hands. Not only are we there to answer your questions, we keep your sales process going as well. If a business doesn’t pick up right way, most callers will hang up and call someone else.
- After Hours Answering: With after-hours answering, we can help you meet and exceed your callers’ expectations! Our helpful, courteous, well-trained operators will answer the phone promptly and address your customer’s needs. Your callers will be impressed by the professionalism and responsiveness of our operators. We will help your callers by scheduling appointments, taking messages, answering questions and information requests, and resolving basic issues.
- 24/7 Overflow Answering Service: With Endicott Call Center’s overflow answering service, you’ll get professional, well-trained operators who can assist you whenever your in-house staff is too busy to take any more calls. Instead of neglecting your callers by making them hold for hours or leave a voicemail, you can instantly, automatically route your excess calls to our live operators.
- Bilingual Call Representatives: Endicott has bilingual agents who can effortlessly communicate with your Spanish-speaking customers. They’ll make sure these customers are given the same caring customer service that your English-speaking customers receive, extending your reach as a business and gaining new satisfied customers!
A bilingual answering service is a unique selling point that can boost your sales as well. When a Spanish-speaker calls and hears another Spanish-speaker on the other side, they will be more likely to make a purchase. Thanks to Endicott, there will never be an awkward disconnect between the agent and the caller. Your customers are free to be their authentic selves on the phone!
- HIPAA-Compliant Medical Answering Service: If you operate in the healthcare field, you don’t want just anyone helping your customers. You must have a professional, HIPAA-compliant answering service. We have extensive knowledge of the medical industry and the unique needs of those customers. Our call agents prioritize your customers’ privacy, and handle every call with the utmost care and compassion. Your customers will always feel comfortable speaking with our agents
Benefits of Partnering with Endicott Call Centers
Whether you own a small business or a large one, it never hurts to have an extra hand. Endicott tailors our answering services to your specific needs and budget. Our courteous phone operators can monitor your phones at any time during the day. If you don’t want to, you’ll never have to take another phone call again!
Our answering services keep you in control of your business, while also freeing up your schedule. Because we’re dealing with the small stuff, you can work on the bigger things.
When you work with Endicott, you’ll get numerous benefits, including:
- 100% US-based support
- 24/7 availability
- Customizable packages
- Customizable scripts
- Experienced operators
- Bilingual agents
- HIPPA-compliant agents (for healthcare and medical fields)
- Full access to tools that let you manage, monitor, and evaluate our performance
We’ll give peace of mind while you’re away from your business, and your customers pressing needs will be taken care of no matter what time it is. Trust your business to someone who cares! For more information, visit us at www.endicottcomm.com.