A Service You Can Depend On!

(800) 947-3227

CHAT LIVE | CONTACT | FOLLOW US Join Us on Facebook Join Us on Google Plus Join Us on LinkedIn

Need Outsourced Call Center Services?

Just Click the Need Services Button

Need Services
  1. A Landscape Answering Service will help your Business Bloom

    Posted by
    / /
    As a landscaper and business owner, you have plenty of duties to tend to on the daily. From broken sprinklers, to checking out a new site, to finishing a week long project, your time is your business. So why not make the most of it? Maximize your time and efficiency...
  2. 24 Hours Medical Answering Service is a Must!

    Posted by
    / /
    As a physician, you understand the importance of being available for your patients at all times. Patients will be wanting to call at different hours of the day and night and expect someone to be able to assist them, and fast. It may be beneficial to use a 24 hours...
  3. How is a Physician Answering Service beneficial?

    Posted by
    / /
    Working in the medical industry, your time is most wisely spent on tending to patients. Clinical staff is left to tend to walk in patients, patients with appointments, and anything else you might need of them. This leaves very little room to tend to the phone. Using a physician answering...
  4. Why your practice needs an Attorney Answering Service

    Posted by
    / /
    Small practices and large firms alike can always use a helping hand, or an extra set of ears! Hundreds of law offices use a professional attorney answering service to help with everyday tasks. This allows for round the clock service and professional assistance guaranteed. A customer service specialist can assist...
  5. Medical Answering Service

    Posted by
    / /
    A variety of business from all sorts of industries rely heavily on live answering services to provide communication between them and their customers; the medical field can surely attest to that. For over 10 years Endicott Comm has been delivering the best doctor’s answering services on the market. Not only...
  6. Benefits of a Live Answering Service

    Posted by
    / /
    Running a successful business means trying to find the balance between effectively meeting your customers’ needs as well as carrying out the duties for that day. How well a company does is directly affected by how satisfied their customers are. There are countless things that need to get accomplished each...
  7. Funeral Answering Service

    Posted by
    / /
    Whether you are a funeral home or a cemetery, an answering machine for your business simply is no appropriate. In these times of need, callers expect to be assisted by an actual person, not a machine. Using a Funeral Answering Service is the solution. There are several benefits that can...
  8. Why use a Live Operator Answering Service?

    Posted by
    / /
    When it comes to customer loyalty, as a business owner, you must ask yourself two questions: (1) what kind of impression are my customers leaving with? (2) are the customers satisfied? Not only would one hope that every customer was left with a positive and lasting impression, but that the...
  9. Is Your Live Answering Service Meeting Your Needs?

    Posted by
    / /
    As a business owner, you want to make sure that you are being most productive, cost efficient, and most importantly, making money overall. Many companies tend to utilize a live answering service to assist with the high volume of phone calls. But are they choosing the right fit for them?...
  10. Using a Legal Answering Service

    Posted by
    / /
    Why Hire a Law Office Answering Service? Time is money! So why waste it? Despite having office hours, law offices are contacted during all times, day and night. Missing a call means missing an opportunity. Having this in mind, there are several benefits in considering hiring a lawyer answering service....
  11. Why use an After Hours Answering Service?

    Posted by
    / /
    Customers calling after hours are typically coming across an automated service or an answering machine. Hopefully there is even room in the mailbox to leave a message to begin with. This is why using an after hours answering service is a must. Customers would much rather speak to a live...
  12. Benefits of Hiring a Virtual Receptionist

    Posted by
    / /
    There is no such thing as too many customers! If business is booming and your phones are ringing off the hook, it may be time to invest in your company’s future success. No longer will you have missed opportunities or distractions for your actual work. Hiring a virtual receptionist service...
  13. Goodbye Voicemail, Hello Answering Service!

    Posted by
    / /
    Is your business still using a voicemail or an answering machine to take your overflow of calls? If call volume is too high, do customers need to leave a message and wait for a call back? Those types of services are simply just outdated! Everyone from small businesses or offices...
  14. Inbound Call Center and your Business

    Posted by
    / /
    Being able to tend to customer’s needs is the key to success! But what if there are too many customer’s needing your assistance? This is where the benefits of using a call center would come into play. By using a inbound call center, you increase your productivity. You could never...
  15. Using a Live Dental Answering Service

    Posted by
    / /
    The dental industry has always been a busy and calls can always be expected. Whether it be a one dentist office or a large practice, a live dental answering service will quickly prove to be beneficial. What ever the problem may arise over the phone, our agents would be more...
  16. Why Use A Professional Answering Service?

    Posted by
    / /
    The key to achieving great customer satisfaction is being able to maintain a professional rapport with clients at all times. By consistently providing an exceeding level of reliable service, this will lead to success! When using our professional answering service, our goal is to carry out the integrity of your...
  17. What you can expect from a Quality Answering Service

    Posted by
    / /
    Many answering services out there claim to be the best for your company. Bust are they really meeting your expectations? What can you actually expect from a truly top quality answering service? Here we have covered some of what you should expect from hiring such a service, or what the...
  18. The Future of Customer Service

    Posted by
    / /
    The customer is always right! Companies want to be successful, they need to accept that as one of their business missions. Something else that should be held in such high regards is, well, is the customer happy? Making sure that the customer is comfortable and able to be assisted and...
  19. Rising Customer Service Trends

    Posted by
    / /
    Some customer service trends will always be standard practice with any company; a phone number to be reached at, office hours for availability, and a an empathetic customer service agent ready to assist any customer. Yet there are other trends that are on a rise! Some things to consider: Customer...
  20. Why an Answering Service is the Next Step

    Posted by
    / /
    The economy is no longer in the rut that it used to be in, so onward to what is next. Business needs to continue to grow, and services need to be rendered. But we can all use a helping hand from time to time. So, whether you are a small...
  21. Quality Answering Service for your Small Business

    Posted by
    / /
    Are you a small business that is just starting up? Or maybe business is picking up and you’re stretching yourself thin? Let’s cover the top 10 reasons why your small business would benefit greatly from using a quality answering service. 10. Help during business hours! Never miss another opportunity because...
  22. Business Answering Service Practices that spread Holiday Cheer

    Posted by
    / /
    Season greetings! With several holidays just around the corner, it is important for business to have that “homey” feel to them that customers tend to expect more during this time. Customers now more than ever are wanting to feel appreciated and like they are being heard. By simply using a...
  23. Is your Dental Answering Service doing enough?

    Posted by
    / /
    Many companies are reaping the benefits of using an answering service to assist with their business. there are plenty of benefits that come along with using such a service. But are they doing enough for you? In the dental industry, there will always be someone in need. As a professional...
  24. In need of a Specialty Answering Service?

    Posted by
    / /
    When taking on a Specialty Answering Service, one must take a couple of things into consideration prior to making the right choice. Several specialty answering services only offer coverage for a couple of industries. A variety of industries covered is what you should be able to expect. Here’s a couple...
  25. Reasons for Using A Professional Answering Service

    Posted by
    / /
    In order to successfully provide exceptional customer service, a certain level of professionalism is required. There needs to be a sense of consistency and expected results need to be met. By doing so, customers will gain your trust and you will keep their business. By adding a professional answering service,...
  26. Growing with a Small Business Answering Service

    Posted by
    / /
    With a small business, one of the most important things to consider is creating lasting first impressions. How a customer feels they were treated and the level of service they received will determine if they will return to use your service, or look elsewhere. Being able to provide individualized attention...
  27. Real Estate Answering Service Tips

    Posted by
    / /
    To be successful in the real estate market, one must have a certain drive and persistence to get ahead. A great tool that would help in your field of business would be to use a real estate answering service. There are several tips for what such a service should be...
  28. Why hire a Virtual Receptionist?

    Posted by
    / /
    Plenty of companies are already taking advantage of the benefits from using a virtual receptionist. Not only is this more cost effective for the company as a whole but the level of customer service is not at all compromised. A virtual agent can be as good or even better than...
  29. Endicott Communications Prepared for Hurricane Joaquin

    Posted by
    / /
    Hurricane Joaquin You may have heard it in the news: Hurricane Joaquin is in full effect and continues to batter the central Bahamas. According to the National Hurricane Center, it has intensified to a Category 4 Hurricane with maximum sustained winds of 130 mph on the Saffir-Simpson Hurricane Wind Scale....
  30. Your Professional Real Estate Answering Service

    Posted by
    / /
    Do you really need a professional real estate answering service? The real estate industry requires a certain individual to thrive in it. Agents are required to stay on top of updating their listings, setting up shows with sellers, meeting with potential buyers, and so much more. Seems like a lot...
  31. Customer Service Trends in 2015

    Posted by
    / /
    Staying trendy can make or break a company in 2015! It seems that the direction consumer’s are heading towards this year is more about getting what they need and not as much on all the extra bells and whistles. With the competitive market out there, companies are facing the problem...
  32. What should your Business Answering Service be doing for you?

    Posted by
    / /
    Many companies are taking advantage of using a business answering service. But with so many out there, how do you know if you are using the right one? Your business may have specifics needs that may or may not be met with the service you are already using. It’s a...
  33. Taking the work out of Labor Day using your answering service!

    Posted by
    / /
    With the holiday season slowly creeping up, Labor Day marks a day to recognize the unified workforce. Not only do people tend to have this day off from work, but holiday weekend sales catch the attention of this now available demographic. Some customers prefer to do their shopping or seeking...
  34. Call Center Trends to look for in 2015

    Posted by
    / /
    Companies are facing customer expectations at an all time rise! Being able to provide a seamless interaction is not only the key to success, but customers are now demanding it. Here we cover a few top call center trends to look out for in the customer service aspect of business...
  35. Customer Service Veterans

    Posted by
    / /
    As an experience and well established company, we offer a variety of answering services for several industries. From taking calls for the medical field to providing exceptional customer service for online based sites, experience is key! What you would be able to expect from an established customer service corporation is...
  36. Best Legal Answering Service

    Posted by
    / /
    Legal issues and concerns can occur at any time, during the day or night, and when their isn’t a prompt response, callers will simply move on to the next person on their list. Do not allow this to happen to your practice! By using a well established legal answering service,...
  37. Live Answering Service for the Medical Industry

    Posted by
    / /
    There is so much to do on a daily basis that sometimes a helping hand is order. How about a couple hundred hands? Many different types of business in the medical field are already benefiting from using a live answering service and are taking the next step in the right...
  38. Dental Office Call Center Services

    Posted by
    / /
    Dental emergencies can happen at any time, day or night. Patients feel the urgency of getting a hold of someone there and then. Live calls could be overflowing in your office and your patients would quickly grow weary from waiting on the phone too long. By using a dental office...
  39. Property Management Answering Service

    Posted by
    / /
    There are many advantages in using a property management answering service and it is incredibly convenient. Whether you are an apartment manager of a complex or a property owner, the can be a custom plan made out for any situation. As an apartment manager, the list of responsibilities is endless....
  40. Top 3 Trends in Customer Service for 2015

    Posted by
    / /
    With 2015 already underway, there are a few basic customer service trends that could greatly benefit your business. By keeping up with the times, you would only enhance the customer experience and increase customer loyalty. Business will need to carry on with addressing customers’ concerns as normal, yet they need...
  41. Top Customer Service Trends of 2015

    Posted by
    / /
    The business market is constantly changing, new ideas are popping up everywhere, and keeping up with technology is a must. On the customer service side of the coin, the same is true; changes and adaptations must be made as well. What has 2015 already offered us and what is there...
  42. Top 5 Reasons your Business needs a Virtual Receptionist

    Posted by
    / /
    Starting up a new business or expanding your small business is filled with excitement. Dealing with your first customer, to your first sell out or complete booking. But what about when you get too many customers? It might be time for you to consider hiring a virtual receptionist to assist...
  43. Benefits to Consider from an Inbound Call Center

    Posted by
    / /
    Being able to tend to customer’s needs is the key to success! But what if there are too many customers needing your assistance? This is where the benefits of using a call center would come into play. By using an inbound call center, you can increase your productivity. You could...
  44. 2015 Top Call Center Trends

    Posted by
    / /
    The beginning of the year always brings excitement to the workplace. Starting off on the right foot with the mindset of doing better than last year. You bring with you what worked well, while you do away with what was either not successful or simply needs an upgrade. So what...
  45. Real Estate Answering Service

    Posted by
    / /
    Think you might need a professional real estate answering service? The real estate industry requires a certain individual to thrive in it. Agents are required to stay on top of updating their listings, setting up shows with sellers, meeting with potential buyers, and so much more. Seems like a lot...
  46. Customers Feel The Love On Valentine’s Day!

    Posted by
    / /
    Dealing with new customers can be like meeting someone on a blind first date, on Valentine’s Day! It can be a bit awkward at first, especially if this is a blind date, but after the ice has been broken, this could turn out to be the beginning of a wonderful...
  47. Rising Customer Service Trends

    Posted by
    / /
    Some customer service trends will always be standard practice with any company; a phone number to be reached at, office hours for availability, and an empathetic customer service agent ready to assist any customer. Yet there are other trends that are on a rise! Some things to consider: Customer Expectations...
  48. Touchdown Worthy Customer Support!

    Posted by
    / /
    A true diehard fan will continue to support their team through the very end. Scoring at the final moments could be an epic experience. Fans are ultimately pleased by the level of service they were able to receive and the pleasant experience that came with it. The same concept can...
  49. 5 Reasons You Need A Virtual Receptionist

    Posted by
    / /
    Plenty of companies are already taking advantage of the benefits from using a virtual receptionist. Not only is this more cost effective for the company as a whole but the level of customer service is not at all compromised. A virtual agent can be as good as or even better...
  50. Why Use A Professional Answering Service?

    Posted by
    / /
    The key to achieving great customer satisfaction is being able to maintain a professional rapport with clients at all times. By consistently providing reliable service, your company will experience great success. When using our professional answering service, our goal is to carry out the integrity of your company by becoming...
  51. Benefits of a Medical Answering Service

    Posted by
    / /
    A variety of businesses from all sorts of industries rely heavily on live answering services to provide communication between them and their customers; the medical field can surely attest to that. For over 10 years Endicott Comm has been delivering the best doctor’s answering services on the market. Not only...
  52. Benefits of a Live Answering Service

    Posted by
    / /
    Running a successful business means trying to find the balance between effectively meeting your customer’s needs as well as carrying out the duties for that day. How well a company does is directly affected by how satisfied their customers are. There are countless things that need to get accomplished each...
  53. Quality Agents – Foundation for a Successful Answering Service

    Posted by
    / /
    The Importance of Quality Agents A viable answering service operation must have a strong team of quality agents. These agents provide the foundation for any answering service, and are normally the first points of contact between the customer and your business. When you are in the process of selecting an...
  54. The Need for a 24 Hour Answering Service

    Posted by
    / /
    POSTED BY ENDICOTT  Updated JULY 15, 2014   Why do I need a 24-hour answering service? At Endicott, we understand the importance of being available to your customers. That’s why a 24-hour answering service is essential to every small business. Limiting the hours that you are accessible not only frustrates your current customer...
  55. Man’s Best Friend – Your Veterinary Answering Service

    Posted by
    / /
    Your practice and our veterinary answering service goes hand in hand Dogs, cats, birds, rabbits—Americans love their pets! According to the U.S. Pet Ownership & Demographics Sourcebook, six out of ten pet owners considered their pets to be family members. This same informative article also found the following information: There...
  56. Answering Service: Handling Calls the Right Way

    Posted by
    / /
    Not Every Call is the Same An experienced answering service can provide invaluable support for a wide range of industries. When you partner with a reputable answering service, you can save time and money. However, some companies may be wary of using an answering service due to the nature of...
  57. Medical Answering Services – An Endicott Specialty

    Posted by
    / /
    For over 10 years… Endicott Comm has been delivering the best medical office answering service in the market. We understand and appreciate the need for professionalism and availability that medical professionals demand. Our Medical Office Answering Service is Tailored to Your Specific Needs Whether it’s a medical office answering service, dental...
  58. Endicott Launches New Telephone Answering Services and Call Center Website!

    Posted by
    / /
    New website for Endicott! Today is  a happy one for the Endicott Comm Inc.The Endicott Comm telephone answering services and call center team’s new website just rolled-out and everybody there is very excited to present a new look and new branding to clients, potential clients, and the communications services industry....
  59. The Power of Four

    Posted by
    / /
    The Power of Four Why Endicott? Here is our list of the top reasons of why Endicott is the best answering service partner for you: Rapid resolution and tonality yield customer delight – Quality service Whenever possible we resolve customer issues on the first call. Our team measures this single call...