Call Center Services

Endicott Communications is one of the nation’s premier outsourced call center service providers. Drawing on a legacy of more than 50 years, today’s Endicott delivers high-tech, high-quality outsourced client services. We offer multiple outbound and inbound call centers, all based in the U.S. Endicott agents are here to represent your brand with the highest levels of professionalism and enthusiasm.

Taking the Time to Understand Your Business Model and Brand

Our focus is on learning about the products and culture of our clients to deliver the most value for your brands. More than an inbound call center, we uphold the integrity of your customer services. You’ve invested in your brand and are focused on maintaining a stellar image, and we understand that your outsourced call center needs to align with your vision in order to be the best.

Helping You Find the Right Call Center Services

With dozens of outsourced inbound call centers available, finding the best fit for your company can feel overwhelming. Each call center has its own strengths, and structuring an evaluation process can be time consuming and complicated. Let Endicott guide you through the selection process and help you evaluate the responses.

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Answering Service Best Practices

2018-08-23

Whether you are a one-person shop or run a bustling business with dozens of employees, partnering with a telephone answering service (TAS) is a brilliant way to boost your brand reputation, engage your customers, capture leads, quickly process orders and secure appointments. When evaluating your options for a TAS, consider whether they implement th...

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Make Sure Your Call Center is HIPAA Compliant

2018-08-22

HIPAA, the Health Insurance Portability and Accountability Act, has been around for over twenty years. Healthcare providers from individual practices to large health networks know the importance of HIPAA compliance and work hard to ensure they follow its regulations in their facility and within their operation....

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Contact Us

Our Service Centers

  • Bryant
  • Endicott Call Center
  • Atlantic
  • Corridor
  • Central Voice
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