Answering Services

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Benefits of Partnering with Endicott Call Centers

When you need assistance with your phones, Endicott Call Centers can help. Our friendly answering service provides the kind of customer experience that everyone wants! Our agents are upbeat, understanding, and responsive.

Whether you own a small business or a large one, it never hurts to have an extra hand. Endicott tailors our answering services to your specific needs and budget. Our courteous phone operators can monitor your phones 24/7. If you don’t want to, you’ll never have to take another phone call again!

 

When you choose to work with Endicott, you’ll get numerous benefits, including:

  • 100% US-based support
  • 24/7 availability
  • Customizable packages
  • Customizable scripts
  • Experienced operators
  • Bilingual agents
  • HIPPA-compliant agents (for healthcare and medical fields)
  • Full access to tools that let you manage, monitor, and evaluate our performance

Our answering services keep you in control of your business, while also freeing up your schedule. Because we’re dealing with the small stuff, you can work on the bigger things!

live answering service

Types of Answering Services

We offer several types of answering services. Choose the one that’s right for your needs or combine them.

24/7 Live Answering

With this option, Endicott’s professional agents will provide 24/7 live answering services that are customized to the industry you work in. No robots or recordings here! Your customers will get to experience a real person-to-person connection with one of our trusted operators.

Our phone operators are professional. Because we answer calls quickly, your customers don’t stay on hold for a lengthy amount of time. We’re here around the clock. You can take a break, but your business won’t!

After Hours Answering

When you own a business, it might seem like the work never ends. At some point, you have to take a break. But if someone’s not there to answer the phones late at night and early in the morning, you’ll lose business. You’ll also miss out on expanding your services to other time zones. That’s why you need an answering service that can keep processing orders and answering customer questions when you can’t.

Just because your regular business hours are over doesn’t mean your cash flow has to stop. Endicott can keep things moving no matter what day or time it is. We work all hours of the day, as well as weekends and holidays. You can take a break, but your business will keep moving toward your goals!

Overflow Answering Service

When you process a large volume of phone calls, you don’t have the time to attend to each one personally. But if you’re not answering every call, you’re losing business. Most customers won’t try to call you back. Many people don’t have the time to stay on hold.

Endicott Call Centers understands that your business fluctuates. It’s hard to predict when people will be needing you. When you outsource your overflow to Endicott, we’ll relieve the burden of phone calls on busy days. Whether you’re having a slow day or the busiest of the year, your customers won’t be able to tell a difference. They will always experience the same great level of service!

Bilingual Call Representatives

There are nearly 50 million Spanish speakers in the U.S. alone. If you don’t have bilingual employees, you’re missing out on a major demographic. Don’t miss out on the opportunity to gain customers by breaking through this language barrier.

Endicott has bilingual agents who can effortlessly communicate with your Spanish-speaking customers. They’ll make sure these customers are given the same caring customer service that your English-speaking customers experience. You’ll extend your reach as a business and gain new satisfied customers! Whether your customers speak English or Spanish, they will experience high-quality service from your business thanks to our call representatives!

HIPAA-Compliant Medical Answering Service

If you operate in the healthcare fields, you don’t want just any answering service helping out your customers. You must have a professional, HIPAA-compliant answering service. Endicott Call Centers is completely HIPAA compliant. We have extensive knowledge of the medical industry and the unique needs of those customers.

Our call agents prioritize your customers’ privacy. We handle every call with the utmost care and compassion. Your customers will always feel comfortable speaking with our respectful call representatives. When you partner with Endicott, we can help by:

  • Scheduling appointments
  • Taking messages
  • Directing calls to the appropriate departments
  • And more!

Virtual Receptionist

Endicott offers more than just picking up the phones. We can also work as your virtual receptionist! It’s just like having your own receptionist, but we work remotely. We’ll handle the day-to-day tasks that you’re prone to procrastinating.

When you’re short on time, outsourcing your phone answering to a virtual receptionist can be a life-saver for your business. We handle the mundane tasks that take up your precious time and brain space. This could include taking messages, booking appointments, and transferring calls. You’ll be able to shift your focus to bigger problems knowing that each customer’s call is being handled by a friendly cooperator.

Appointment Setting

Scheduling appointments can get extremely overwhelming. It’s important that your customers can rely on you to pick up the phone promptly and provide helpful, upbeat service. That’s difficult when you’re juggling a thousand things.

With an answering service, everyone who books an appointment will get the same great customer experience. Our operators will book appointments, give appointment reminders, and cancel or reschedule appointments. We do all of this through the Startel Appointment Scheduler (SAS). This cutting-edge software is convenient and easy to use. You’ll love it!

You Can Finally Take a Break!

No matter what service you choose, the benefits are the same. You and your team don’t have to be on-call 24/7! You get a break, while your customers experience a higher quality of service.

An answering service can greatly enhance your business and the service you provide to your customers. Call Endicott Call Centers today at (800) 947-3227 to discover the tremendous value an answering service can add to your business. We’d love to help your business by serving your customers!