Answering Services

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Endicott acts as your company’s customer service center, freeing you and your employees to focus on building your business while we deliver exceptional customer service to you and your customers. From small business to big business, we can offer you a customized solution tailored to your needs and budget. Need help answering the phone and communicating with customers? Endicott  is your experienced, reliable, friendly answering service! We’ll act as your company’s customer care center, helping you improve your customer service seamlessly and affordably. We work with small, medium, and large businesses from all types of industries, and we offer customized solutions that are tailored to your needs and budget. Our courteous phone operators are available 24/7 to answer the phone on your behalf!

We offer:

  • 100% US-based support
  • 24/7 availability
  • Customizable packages
  • Customizable scripts
  • Highly-trained operators
  • Bilingual agents
  • HIPAA compliance for healthcare and medical fields
  • Full access to tools that let you manage, monitor, and evaluate our performance
live answering service

We provide several types of answering services that can be combined with other call center services or used alone.

24/7 Live Answering

Get an industry specific solution to your customer service needs with our 24/7 live answering services. Our professional phone operators are always available to answer calls, and they offer top-quality customer care that is tailored to your business’s needs. We can answer your phones around the clock, or we can simply fill in any time outside of regular business hours. (Learn More)

After Hours Answering

Not everyone runs on the same schedule. Some customers simply can’t make a call during regular business hours, but you can’t wait by the phone day and night. There’s an easy solution: outsource your after hours answering to Endicott Communications. Your customers will be happy and you won’t lose business due to a missed after-hours call. (Learn More)

Overflow

When you have a high call volume, it’s tough for your employees to keep up. Customers won’t appreciate it if you fail to answer quickly or if you have to put them on hold or call them back at a later time. We understand that business fluctuates and you can’t always predict how many people will call on any given day. Outsource your overflow to us, and we’ll make your busy days easier! (Learn More)

Bilingual

With nearly 50 million Spanish speakers in the US alone, it’s important to have bilingual phone operators. Whether you serve a large volume of Spanish speakers or you only have a few Spanish-speaking customers, it’s important to show everyone the same level of customer care. Endicott’s bilingual agents will help you reach people that you were unable to reach before.  (Learn More)

Medical Answering

Make your patients a priority with reliable, discreet, HIPAA-compliant answering services for the healthcare fields. Our prompt, caring phone operators will help you by scheduling appointments, directing calls to the appropriate department, taking messages, and more. Each of our highly-trained medical answering operators is knowledgeable and attentive to your patients. (Learn More)

Virtual Receptionist

If you’re short on time, outsourcing your phone answering to a virtual receptionist is a great idea. Endicott Call Center’s virtual receptionists are here to answer calls, take messages, provide information to callers, set appointments, and transfer calls to the right department. And, they can do it 24/7! Your callers will be happy to hear a helpful, friendly live voice on the other end of the line. (Learn More)

Appointment Setting

Scheduling appointments is a time-intensive task. You have to answer the phone promptly when a customer or patient calls. Then, you have to book appointments, reschedule or cancel when needed, and make sure that everyone knows exactly when their appointments are. When you outsource appointment setting to Endicott Communications, we’ll make it seamless and simple! (Learn More)

Your new, improved business begins as a conversation with one of our friendly account specialists. Call us today at (800) 947-3227 to discover how easy it is to outsource customer service.

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