Medical Answering Service

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Better Communication = Better Patient Care

At today’s busy medical offices, the phones never stop ringing. Your receptionists and office staff have to balance two important priorities: managing calls and providing attentive care to the patients who are in the office. In healthcare, people really appreciate a personal touch when it comes to their needs—even if they’re just scheduling an appointment. It’s frustrating to staff and patients alike when your staff is too busy to take care of everyone’s needs.

So, make sure there’s always someone to answer the phone—whether they’re taking questions, entering appointments into the schedule, confirming an appointment, or doing any other communication with your patients. That way, your staff won’t have to sacrifice the needs of face-to-face patients by answering the phone. Anyone who calls you will always have a friendly, helpful voice on the other end of the line.

Give Patients Access to Appointment Scheduling 24/7

Most clinics are only open less than 50% of the time. If you’re like most medical offices, you’re open for 8 to 10 hours a day during the week—less on weekends. But your patients don’t necessarily operate on the same schedule. It might be hard for them to call during your regular business hours. And, if you’re not there the first time they call, they may never call again.

That’s why it just makes good business sense to be available for appointment setting 24/7. It’s a good way for you to show patients that you care about them and their health. It builds loyalty and shows that you’ll make time for them no matter when they call—weekends, nights, even on holidays.

Medical Answering Service with Flexible Options

We can provide overflow services for busy days, handle the nights and weekends when your in-house staff isn’t there, or we can be here for you 24/7. Simply let us know your needs and we’ll put together a package that works for your medical office!

  • After-Hours Answering Services

Make appointment scheduling available to your patients day and night. Your in-office staff can take calls during office hours, then hand it over to us when they leave for the day. Your patients won’t ever have to experience the frustration of calling your office to schedule their appointment only to find that the office is closed.

  • Round-the-Clock Answering Services

Does your in-office staff frequently get overwhelmed with phone calls, affecting their ability to do their job well? You can have Endicott agents answering your phone 24/7. You’ll always have a professional, helpful, and well-trained agent available to answer calls. As a result, your staff can focus on providing excellent care to their face-to-face patients.

  • Reminders

With our reminder service, we’ll send reminders via text or phone message to make sure your patients make it to their doctor’s appointments on time. Since missed appointments can cause lots of lost revenue, our reminder services can make a big difference to your bottom line. They also make things convenient for your patients.

Make Scheduling Seamless

We’re here to make your job easier. So at Endicott, we use your appointment setting software and make sure it’s constantly synced to the software on your end. Double-booking won’t be a problem, because when one person schedules an appointment, it’s immediately visible on the other end. Your office staff won’t have to change their process. We’ll work to adapt to your existing software and booking system.

Professional, HIPAA-Compliant Medical Answering Service

At Endicott, our professional call center agents will answer your patients’ questions and set up appointments with ease. We’ll act as a seamless extension of your medical office to make sure your patients are always well taken care of. And, of course, our services are entirely HIPAA-compliant to make sure your patients’ information remains secure. As a result, you’ll have satisfied customers and your practice will comply with HIPAA regulations.

Our agents will be there to answer inquiries about:

  • Benefits available based on the member’s plan
  • Benefit changes
  • Enrollment procedures and time periods
  • Products available
  • Literature requests
  • Coverage plans
  • Membership eligibility
  • Event notifications and registration

Based on your guidelines and the scripts we jointly develop, your Endicott agents will be able to respond to questions, schedule appointments, and redirect callers to the nurse on call or other departments.

Contact Us Today

Using our call center, you can communicate with patients more effectively and increase the efficiency of your medical practice. If you want to learn more, call us at (800) 947-3227 for a no-obligation discussion about your communication needs. We look forward to working with you!