Call Center Services

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Call Center Services

Drawing on a legacy of more than 50 years, today’s Endicott Call Centers delivers high-tech, high-quality outsourced customer service. We offer multiple outbound and inbound call centers, all based in the U.S.

Endicott agents are here to represent your brand with the highest levels of professionalism and enthusiasm. We offer a variety of inbound call center services, from order fulfillment, to lead generation, to third-party verification. Our call center answering service does more than make sure that business owners never miss a call. Setting a higher standard, we train our virtual receptionists for our clientele’s specific industries and business practices. It’s all part of our commitment to providing your customers with a positive experience—every call, every time.

live answering service

Taking the Time to Understand Your Business Model and Brand

If you’re searching for the right call center to help you answer the phone, close sales, conduct research or communicate with customers,  Endicott is here to provide value for your brand and offer solutions to all your call center needs. Our experienced, reliable operators will help you improve your customer service and maintain a stellar image. We’re more than just an inbound call center: we’re invested in your brand, and we turn your goals into our goals.

We partner with small, medium, and large businesses from all types of industries. Our customized call center services can be bundled together or used alone, and our courteous phone operators are available 24/7.

24/7 Live Answering Services:

Our call center services include:

Customer Care and Retention

Caring for your customers and maintaining a great relationship with them is one of the core parts of growing a business, and with our inbound call center, we can make it effortless. Our personable, highly competent agents are here to help your customers by resolving complaints, answering questions, and more. (Learn More)

Customer Satisfaction and Research

Contacting past customers, asking them about their experience, and basing your strategies on that information is one of the best ways to build your business. Outsource your customer satisfaction surveys and other customer research to Endicott, and we’ll make it effortless to gather valuable data from your customers. (Learn More)

Direct Response

Are you running an “As seen on TV” campaign, an infomercial, radio commercial, or web campaign that directs buyers to call and “order now?” You’ll need a team of operators ready to answer the phone. Our high-volume call center is ready to take on your direct response campaign and help you close some sales! (Learn More)

Disaster Backup

Software problems, server or network failure, power outages, and other unprecedented disasters can wreak havoc on a business. Are you prepared if your primary contact center goes down, or will you be subject to the reduced sales, lost customers, and tarnished reputation that can come along with a disaster? If you don’t have a plan for your customer service in case of emergency, it’s time to make one. With Endicott on standby, you’ll be prepared in case of a disaster. (Learn More)

Help Desk

Perhaps you’re an IT company or a business that gets constant help desk questions. Your staff’s time is valuable, and they can’t afford to spend time answering basic customer questions all day when they should be solving larger issues. However, you also want to provide the best possible care and attention to your customers. (Learn More)

Hotlines

If your organization or business has a hotline, you need to guarantee that there will always be someone to answer the phone: 24 hours a day, 7 days a week, and every day of the year, including holidays. Outsourcing hotline phone answering to Endicott is just what you need to ensure there’s always a live person answering the hotline. (Learn More)

Order Taking/Fulfillment

Order taking: it’s one of the most important tasks in your business. You don’t want just anyone taking these calls. Endicott’s highly-trained customer services agents are knowledgeable and educated in the best sales and customer care strategies to ensure successful transactions and an increased ROI for your business. (Learn More)

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