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Bilingual Answering Services
Not everyone speaks the same language, and your business practices need to reflect that. You have clients and customers who aren’t comfortable speaking in English over the phone, but it’s very important that your customer service is still fully accessible to them. If your regular receptionist or customer service team isn’t fluent in Spanish, you will need to hire someone who can help you when you get a Spanish-speaking caller. We recommend outsourcing bilingual answering services for the maximum affordability, efficiency, and quality!
With Spanish and English bilingual call answering and 24/7 availability, you can show your customers that you value them, no matter what language they speak. You’ll also be able to efficiently communicate with both English speakers and Spanish speakers, so you won’t lose out on business due to an inability to communicate.
How Our Bilingual Answering Services Can Help You
When customers call your business, they expect to be able to get their questions answered or their problems solved. With Endicott Call Centers bilingual call answering, we can help you meet and exceed your callers’ expectations, whether they speak Spanish or English! Our helpful, courteous bilingual operators will answer the phone promptly and address your customer’s needs in the language that they understand. Your callers will appreciate the promptness and responsiveness of our operators. Our bilingual operators can help your callers by:
- setting up appointments
- taking messages and translating them for you
- answering questions and information requests
- resolving basic issues
- and more!
When your callers feel thoroughly taken care of, they’ll have a great impression of your company and they’re likely to do business with you again. With seamless integration between your office and our bilingual call center operators, you won’t have to worry about losing business due to language differences. Available 24/7, 365 days of the year, we will make it easy for you to communicate with your Spanish-speaking customers or clients!
24/7 Bilingual Answering Services:
- Highly-trained Operators
- Customized scripts
- Live agents 24 hour a day
- 100% US-based locations
- English & Spanish Speaking Agents
- HIPAA-compliant For Medical Support
- 24/7 Solutions for Dentists, Legal offices, eCommerce
- Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively